Building Reliable Systems That Scale

Fast-growing startup needed rapid feature delivery to outpace competitors while lacking capacity for formal frameworks, requiring quick wins that balanced growth with scalable processes.

Streamlined async cross-team communication, enabling alignment across C-level, sales, marketing, customer support, and finance.

Reshaped engineering workflows by introducing a risk repository, ad-hoc security triaging, and pioneering technical support procedures, developer deployment and release guidelines across engineering and support teams.

Collaborated with CFO to define and track KPIs, introducing BI visibility into product growth and operational performance.

Drove multi-year revenue growth across both SMB and enterprise customers by delivering enterprise-grade features such as Bulk Sending, MFA, and Device Verification.

Scaled adoption of an in-house BI system, giving leadership real-time visibility into MRR, churn, and product performance.

Elevated customer confidence and reinforced enterprise credibility by improving security posture and compliance maturity.

The revenue growth, subscription expansion, and data visibility achieved through these initiatives were significant factors in positioning eversign for acquisition by Apryse.

Missed opportunities and slowed revenue growth due to lack of enterprise-grade integrations and inability to quickly adapt to customer requirements.

Architected an event-driven framework enabling reusable vertical and horizontal integrations.

Designed a single integration platform addressing needs of SMEs through to large enterprise customers.

Built and managed a new cross-functional integration team. Interviewed 30+ candidates, hired and mentored 3 engineers, and developed one into a promoted successor team lead.

Collaborated closely with C-level executives, sales and marketing to align the integration strategy with business growth goals.

Delivered 20+ enterprise-grade integrations, equipping sales with the technical foundation to close deals and expand enterprise accounts with thousands of licenses.

Automated in-house payment processing and public API generation, cutting operational overhead and freeing up engineering capacity.

Optimized delivery cycles from weeks to days, accelerating customer onboarding and speeding revenue realization.

Post-merger technical debt from fragmented identity systems was stalling product synergies, hindering cross-sell strategies, and creating churn risk.

Directed cross-functional technical due diligence, aligning with executive priorities, uncovering interoperability risks, and taking ownership of defining the unified target architecture.

Spearheaded the introduction of new authentication methods through a unified identity provider, unblocking the company’s strategic mobile app initiative and aligning with product leadership goals.

Owned the standardization and strengthening of identity security, unifying authentication policies across products, improving account retention, and reporting progress directly into compliance and leadership structures.

Unified identity across 2 acquired product lines and their web and mobile engineering teams. Enabled the entire customer base to seamlessly access multiple products with a unified identity, opening new revenue streams through product bundling and upsell pathways.

Supported mobile teams in a new mobile application launch, creating additional acquisition funnels and expanding market reach.

Brought forward milestones for SOC 2 Type I and II certification, elevating customer confidence and enabling enterprise onboarding.

Embedded compliance-by-design into identity and data policies, reducing regulatory risk exposure and simplifying operational processes.

Codified best practices into an organizational playbook for future identity integrations in acquisitions.

Government ministries and citizens lacked secure, scalable certificate services, limiting adoption of eGovernment initiatives and reducing trust in digital infrastructure.

Orchestrated vendors and in-house development team to deliver a government-wide certificate authority service for issuing qualified electronic certificates.

Provided technical revision across 5–10 ICT projects annually for other ministries, advising on architecture, procurement, and risk management.

Participated in inter-ministerial working groups to introduce new processes for security, auditing, and compliance.

Successfully launched a government-recognized certificate authority service, pioneering the use of qualified digital signatures across ministries.

Raised audit readiness and institutionalized security standards across government IT projects, reinforcing national digital trust.

Increased success rates of cross-ministry ICT projects through independent technical revision and risk assessment.

Gained early leadership experience by coordinating vendors, development teams, and government stakeholders in complex multi-party initiatives.