Milan Latinović

Unified identity across acquisitions and unlocked growth. See the case study. Delivered a single IdP for all acquired products, enabling seamless cross-product access and new bundling/upsell revenue. Standardized auth flows, aligned identity metadata, embedded SOC 2 governance, and defined a reusable post-acquisition identity playbook.

Protected revenue with a zero-downtime migration of millions of emails. See the case study. Improved deliverability (bounce <0.2%, complaints <0.02%) and built a vendor-agnostic, dual-sending pipeline with queues, DLQs, automated rollbacks, DKIM/SPF/DMARC alignment, and suppression sync. Eliminated historical email risks and stabilized customer communication.

Shipped enterprise-critical features that drove premium adoption. See the case study. Delivered Bulk Sending, Device MFA, Signer MFA, and fraud-prevention workflows. Led RFCs and PoCs, evaluated SMS vendors (Twilio, Plivo, Vonage), implemented behavioral fraud detection, and hardened business-critical flows with tracking, billing, and error-handling.

Strengthened executive visibility and engineering resilience. See the case study. Built real-time MRR/churn dashboards with the CFO, combining SQL + event-stream data. Introduced automated testing, deployment guidelines, risk repository, postmortems, extended linting, and technical support playbooks that reduced production firefighting.

Scaled enterprise adoption through integrations. See the case study. Delivered 20+ enterprise integrations that drove thousands of new licenses and enabled sales to win high-value deals. Built TimeTac Connect, a modular event-driven ETL framework with async queues, webhooks, and 15+ reusable components. Integrated AD, Azure AD, Google Workspace, Okta, SAP, Zoho CRM, and Zoho Subscriptions.

Removed hundreds of hours of operational waste per month. Automated payment workflows and API documentation. Built a generator that produced 30k+ OpenAPI lines per release, added validation and consistency checks, and modernized invoicing and accounting systems with the CFO.

Built and grew the Integration Team from scratch. Interviewed 30+ candidates, created hiring and onboarding processes, and mentored engineers. Developed a successor who was later promoted to team lead, ensuring smooth leadership continuity.

Increased reliability and reduced support load. Designed integrations with clear retry strategies, monitoring, and structured logging. Partnered with pre-sales and customer teams to adapt integrations to complex enterprise workflows and reduce friction in onboarding.

Delivered the country's first national Certificate Authority. See the case study. Launched the national CA, passed external audit on the first attempt, and enabled ministries and the tax authority to use qualified electronic signatures across critical services.

Directed ICT strategy across major initiatives. Led programs covering government cloud, secure eGovernment services, backup systems, and information security improvements with measurable impact.

Contributed to a ~35% budget increase through successful delivery. Raised institutional funding by consistently shipping high-value projects tied to cost reduction, security, and service reliability.

Authored key national PKI governance documents. Maintained the Certificate Policy and Certification Practice Statement, ensuring alignment with national legislation and EU eIDAS requirements.

Built engineering capability and long-term operational maturity. Mentored and managed engineers on PKI operations, compliance, and secure service delivery, strengthening institutional resilience.

Supported delivery of new eGovernment services. Worked with project management and legal teams to ship and maintain public-facing digital services used by ministries and citizens.

Built and maintained backend applications. Developed systems in C#, Java, and PHP with MySQL and MS SQL backends, contributing to stable government service operations.

Maintained critical infrastructure components. Managed Active Directory, email systems, and XML/SOAP integrations between agencies and ministries.

Strengthened reliability through hands-on engineering. Handled requirements, testing, and debugging to ensure dependable operation of national digital services.